BMC Helix ITSM

Connection Requirements

1 - IP or Hostname

IP address or hostname of the BMC Helix ITSM (AR System) server.

2 - Username

Username of an AR System account with read access to the CMDB BMC.CORE:BMC_ComputerSystem instances and the User form.

3 - Password

Password of the provided username.

4 - Port

Port of the AR System REST API (optional, default: 8443).

5 - Is Secure

Use HTTPS for the connection (optional, default: true).

6 - Timeout

The amount of time (in seconds) to wait for API responses (optional, default: 30).

Default Values

• port: 8443

• is_secure: true

• timeout: 30

Permissions Required

The account must be permitted to authenticate via the AR System JWT login endpoint (/api/jwt/login) and to read from the CMDB instances endpoint (/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_ComputerSystem) and the AR System User form (/api/arsys/v1/entry/User).