# Freshdesk

## Connection Requirements

{% stepper %}
{% step %}

### Domain

Enter the domain of Freshdesk.
{% endstep %}

{% step %}

### API Key

Follow these steps to obtain your API key:

* Log in to your Freshdesk account.
* Click on your profile picture in the top-right corner and select **Profile Settings**.
* On the right pane, click **View API key** and complete the captcha verification.
* Copy the API key to authenticate third-party solutions.

{% hint style="info" %}
**Note:**\
The API key is displayed only after the agent is verified.
{% endhint %}
{% endstep %}

{% step %}

### HTTPS Proxy

HTTPS proxy URL. *(optional)*
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Please perform a **connection test** to ensure there is a valid connection to the Freshdesk host.\
When the discovery operation is finalized, you will be able to see the details on the **Assets** page.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.octoxlabs.com/adapters/adapters/freshdesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.