Halo ITSM

Connection Requirements

1 - Domain

The domain of your Halo ITSM instance (e.g., support.haloitsm.com). Do not include https:// or trailing slashes.

2 - Client ID

The Client ID of your API application. Navigate to Configuration > Integrations > Halo APIto find or create an application with "Client Credentials" as the authentication method.

3 - Client Secret

The Client Secret of your API application, found alongside the Client ID in Configuration > Integrations > Halo API.

4 - Tenant (Optional)

Required only for hosted (multi-tenant) solutions. Your tenant ID can be found in Configuration > Integrations > Halo API. Leave blank for on-premise installations.

Default Values

• Timeout: 30 seconds

Permissions Required

The API application must have read access to Assets and Agents. Set the scope to "all" or ensure the application has the required permissions for Asset and Agent endpoints.

Attention

Please perform a connection test to ensure there is a valid connection to the Halo ITSM host. When the discovery operation is finalized you will be able to see the details on Assets page.