Halo Service Desk

Connection Requirements

1

Domain

Your HALO Service Desk domain URL.

• On-Premise: Your hosted domain (e.g., support.haloservicedesk.com)

• Cloud: Your cloud instance domain (e.g., yourcompany.haloservicedesk.com)

You can find your domain in Config > Integrations > Halo API under API Details.

2

Username

The Agent username for authentication. This user must have appropriate permissions to access the required API resources.

3

Password

The password for the Agent account.

4

Client ID

The Client ID from your HALO API application registration.

How to get your Client ID:

• Navigate to Config > Integrations > Halo API

• Register your application or select an existing one

• Set the Authentication Method to "Username & Password"

• Copy the Client ID from the application details

5

Is Cloud

Select whether you are using a cloud-hosted solution or on-premise installation.

6

Tenant (Cloud only)

Required only for cloud-hosted solutions.

7

Proxy (Optional)

Proxy URL (optional).

Required Permissions

The Agent account must have API permissions configured in HALO. The scope should include:

• Access to Assets API (for device inventory)

• Access to Users API (for user information)

• Set scope to "all" if unsure of specific requirements

Attention

Please perform a connection test to ensure there is a valid connection to the HALO Service Desk host. When the discovery operation is finalized you will be able to see the details on the Assets page.