Manage Engine Service Desk Plus

Connection Requirements

1 - IP or Domain

Connection address depending on your SDP instance (if you're using cloud it may look like this: mdm.managenegine.com. Please ensure your address. )

2 - Port

Port number (optional, default: 443).

3 - Client ID (If you're using cloud !)

• In the Admin Console, locate the OAuth Configuration section

• Click on Add Client to register your application.

• Fill out the required details and configure scopes and secure your credentials.

If you don’t have a domain name and a redirect URL, you can use dummy values in their place and register your client.

SDPOnDemand.assets.READ scope should suffice.

4 - Client Secret

Obtained in above step.

5 - Client Code

Obtained in above step with query parameter in redirected uri.

In order to take the client code you have to navigate a URL, in your browser. https://your_servicedesk_instance/oauth/authorize? response_type=code&client_id=client_id&redirect_uri=redirect_uri &scope=scope In here you'll see a consent screen to approve your application's requested permissions. Once the user approves, the browser will be redirected to your redirect URI with the authorization code included as a query parameter.

6 - SSL

Use SSL for connection (optional, default: True).

7 - Redirect URI

This param should be same redirect url mentioned while adding Client

8 - Portal Name

If you have multiple portals in your organization

9 - Is On Prem?

SDP instance is on prem or not. (default: False)

10 - Zoho accounts url

Your domain specific account url.

11 - Auth Token (Use only if on-prem)

Your token retrieved from your profile.

Attention

Please perform a connection test to ensure there is a valid connection to the ManageEngine SDP host. When the discovery operation finalized you will be able to see the details on Assets page.